Return & Exchange Policy

Return & Exchange Policy – Solura

At Solura, we value your satisfaction and want to ensure a smooth shopping experience. Please take a moment to go through our Return & Exchange Policy before placing an order.

1. Report Issues Quickly

All damages or defects must be reported within 24 hours of delivery.
📸 Kindly provide clear photos/videos of the issue.

2. Mandatory Unboxing Video

To validate claims of damage/defect, an unboxing video (from sealed package to product check) is required.
🚫 Claims without unboxing video will not be accepted.

3. Product Condition

  • Product must be unused, uninstalled, and in original packaging.

  • Products that are used, tampered with, or not in original condition are not eligible for return/exchange.

4. Return Shipping Charges

  • Customer bears the return courier charges.

  • Courier charges are non-refundable.

5. Courier Loss/Damage During Return

If the returned product is damaged, misplaced, or lost in transit, [Your Brand Name] is not responsible.
✅ Please use a reliable courier and share the tracking details.

6. Non-Returnable Items

The following are not eligible for return/exchange:

  • Products used or installed after delivery

  • Items damaged due to mishandling

  • Clearance / sale items

7. Exchange Only (No Refunds)

We follow a strict no-refund policy.
🔄 Only replacement/exchange will be provided for eligible cases.

8. Verification Process

Once we receive the returned product, our team will inspect and verify it.
Only after successful verification, a replacement will be arranged.

9. Replacement Timeline

Verified replacements will be shipped within 5–7 working days.
⏳ Please allow this time for processing.

10. Warranty (If Applicable)

Products covered under warranty include only manufacturing defects.
⚠️ Physical damage, burns, or mishandling are not covered under warranty.

✅ By purchasing from Solura, you agree to follow this Return & Exchange Policy.